New York – January 17, 2019 – Justworks, the fastest growing HR technology company, was named a finalist today in the Customer Service Department of the Year category in the 13th annual Stevie® Awards for Sales & Customer Service.
Justworks is being recognized for its Customer Success team, the first in the PEO industry to offer service 24 hours a day, 7 days a week, and an expansion of its omnichannel support approach in 2018. As a result, Justworks has achieved exceptional customer retention and an industry-leading NPS, which recently reached a high of +60.
“As a brand, we are committed to offering a new level of access to entrepreneurs and their teams,” said Jason Whitman, Vice President of Customer Success at Justworks. “To live up to that promise, this year we focused on making Justworks the most omnichannel service team in the payroll and PEO space. Customers and their employees can reach us via live chat, Slack, email, over the phone, and now via SMS. This, plus continued investment in our 24/7 approach has helped make Justworks a more reliable partner than ever for growing businesses. We’re proud to be nominated as a finalist by the Stevie Awards for the second year running.”
The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on February 22 at Caesars Palace in Las Vegas, Nevada. More than 600 professionals from across the globe are expected to attend. Justworks’ nomination as a finalist means it will ultimately be an award winner.
Over 2,700 nominations from organizations of all sizes in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, working in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year, among others.
“The 2019 judges were very impressed by the caliber of this year’s nominations, which set another record for this competition. The quality of the accomplishments outlined in every Finalist nomination was remarkable,” said Michael Gallagher, president and founder of the Stevie Awards. “We look forward to announcing the Gold, Silver, and Bronze Stevie Award placements in Las Vegas next month.”
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/sales.
Justworks takes the busyness out of running a business. Founded in 2012, Justworks, the fastest growing HR technology company, helps entrepreneurs and businesses grow with confidence by giving them access to big-company benefits, automated payroll, HR tools, and compliance support — all in one place. Justworks does this by combining the power of a certified Professional Employer Organization (PEO) with expert 24/7 customer service and a simple and friendly platform. With Justworks, teams of all sizes can work fearlessly, pursue their passion, and do more of what matters. To learn more visit www.justworks.com, follow us on Twitter @JustworksHR and Instagram @Justworks_HR.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.