The World’s Top Honors for Sales & Customer Service Recognize Justworks for a Fourth Straight Year
NEW YORK — February 5, 2021 — Justworks, the nation’s fastest-growing HR technology company, was awarded with two Gold and a Silver Stevie® Awards in the 15th annual Stevie Awards for Sales & Customer Service. Justworks received a Gold award for Sales Diversity and Inclusivity Initiative of the Year, a Gold award for Most Valuable COVID-19 Response by a Sales Team and a Silver award in the highly competitive Customer Service Department of the Year category. This is the fourth consecutive year Justworks’ Customer Success team was awarded these honors.
Justworks Sales team was nominated by ValueSelling and recognized for its COVID-19 and Diversity, Equity and Inclusion efforts in 2020. For COVID-19 response, the team was awarded for its focus on education and empathy when working with customers and prospects. Mobilizing quickly allowed Justworks to build valuable tools, services and resources to help small business owners navigate the pandemic. Fostering an environment that encourages employees to ‘Just Be You’ is the base of Justworks’ DEI initiatives. The company was awarded a Gold Stevie for a number of its efforts over the last year incuding anti-racist trainings, mental health efforts, professional development opportunities for BIPOC employees, monthly short film and debrief on DEI topics, and weekly meditation classes geared toward how to manage stress and anxiety during these challenging times.
Justworks’ Customer Success team was acknowledged for the launch of its Quality Assurance (QA) function, continued investment in Floor Coaching, innovative and human approach to health insurance renewals, and its new anti-harassment policy implemented as part of the company’s BLM commitments. This helped to ensure that scale and remote work would not dilute the company’s CS expertise levels. As a result, Justworks achieved record-high NPS of 65+ across all users, maintaining its world-class customer retention during the depths of the COVID-19 crisis in April.
“Helping customers grow their business with confidence is always a top priority at Justworks, but helping them navigate the pandemic further emphasizes the importance of our active investment in the team to guarantee our customers receive expert level of service, care, and resources required to run their business” said Robert Lopez, Senior Vice President of Sales and Customer Success. “I am proud of the Customer Success and Sales team for their achievements this year. Becoming a remote workforce in March 2020 was a challenging effort but through hard work from every team member we adapted and continued to provide our customers with quality 24/7/365 customer service.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year's winners for their continued success. We look forward to recognizing them on April 14.”
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.stevieawards.com/sales.
About Justworks: Justworks makes it easier to start, run, and grow a business. Founded in 2012, Justworks, the fastest growing HR technology company, is a modern support system for work and life. With Justworks, entrepreneurs and their teams get access to big-company benefits, automated payroll, compliance support, and HR tools—all in one place. By combining the power of a Professional Employer Organization (PEO) with expert 24/7 customer service and a simple and intuitive platform, Justworks gives teams of all sizes the confidence to work fearlessly. To learn more, visit www.justworks.com, follow us on Twitter @Justworks and Instagram @Justworks_HR.
About The Stevie Awards: Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.