New York – February 25, 2019 – Justworks, the fastest growing HR technology company, won Silver Stevies in two Customer Service Department of the Year categories in the 13th annual Stevie® Awards for Sales & Customer Service.
Justworks was recognized for its Customer Success team, the first in the PEO industry to offer service 24 hours a day, 7 days a week, and an expansion of its omnichannel support approach in 2018. As a result, Justworks has achieved exceptional customer retention and an industry-leading NPS, which recently reached a high of +60.
“As a brand, we are committed to offering a new level of access to entrepreneurs and their teams,” said Jason Whitman, Vice President of Customer Success at Justworks. “To live up to that promise, this year we focused on making Justworks the most omnichannel service team in the payroll and PEO space. Customers and their employees can reach us via live chat, Slack, email, over the phone, and now via SMS. This, plus continued investment in our 24/7 approach has helped make Justworks a more reliable partner than ever for growing businesses. We’re proud to take home two Stevie Awards for the second year running.”
The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV. More than 700 executives from the U.S.A. and several other nations attended. Justworks won Silver in the highly competitive Customer Service Department of the Year – Computer Software - 100 or More Employees and Customer Service Department of the Year - All Other Industries categories.
Over 2,700 nominations from organizations of all sizes in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, working in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year, among others.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at https://stevieawards.com/sales/winners-circle.
Justworks takes the busyness out of running a business. Founded in 2012, Justworks, the fastest growing HR technology company, helps entrepreneurs and businesses grow with confidence by giving them access to big-company benefits, automated payroll, HR tools, and compliance support — all in one place. Justworks does this by combining the power of a certified Professional Employer Organization (PEO) with expert 24/7 customer service and a simple and friendly platform. With Justworks, teams of all sizes can work fearlessly, pursue their passion, and do more of what matters. To learn more visit www.justworks.com, follow us on Twitter @JustworksHR and Instagram @Justworks_HR.
About The Stevie Awards:
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.