New York — March 5, 2020 — Justworks, the nation’s fastest-growing HR technology company, was awarded with Silver Stevies in two Customer Service Department of the Year categories for the 14th Annual Stevie® Awards for Sales & Customer Service. This is the third consecutive year Justworks’ Customer Success team was awarded these honors.
Justworks was acknowledged for growing its Customer Success Training and Floor Coaching teams more than 50 percent, improving its 24/7/365 support coverage, expanding its onboarding functions, offering new employee development opportunities and making an active effort to grow with a focus on diversity and inclusion. As a result, Justworks maintained its world-class customer retention and NPS.
“Moving forward with plans to grow our Customer Success team by at least 50 percent was a commitment we knew would benefit both our customers and employees,” said Jason Whitman, Vice President of Customer Service at Justworks. “To continue to deliver on our promise of always-human, always-on, and always-expert service, our growth created two new teams that focused on onboarding efficiency and high-velocity customer support to further delight our customers. This, along with our ongoing development opportunities for employees, have helped make Justworks a sought-after place to build a career in customer service. We are excited to receive two Stevie Awards for the third year running.”
The company won Silver in the highly competitive Customer Service Department of the Year - Computer Software - 100 or More Employees and Customer Service Department of the Year - All Other Industries categories. The awards were presented to honorees during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.
More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year, among others.
“Stevie Award winners from around the world should be very proud of their achievements. The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards executive chairman, Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About Justworks: Justworks makes it easier to start, run and grow a business. Founded in 2012, Justworks, the nation’s fastest-growing HR technology company, is a modern support system for work and life. With Justworks, entrepreneurs and their teams get access to big-company benefits, automated payroll, compliance support, and HR tools—all in one place. By combining the power of a Professional Employer Organization (PEO) with expert 24/7 customer service and a simple and intuitive platform, Justworks gives teams of all sizes the confidence to work fearlessly. To learn more about Justworks you can visit www.justworks.com, follow them on Twitter @JustworksHR and on Instagram @Justworks_HR.
About The Stevie Awards: Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.