According to research by Donald Clifton, most Americans leave their place of work because they don’t feel appreciated. Exit interviews help you better understand management style, processes, and employee morale. Always take the opportunity to learn about a departing employee’s experience at your company.
While exit interviews are helpful, it’s also unrealistic to expect 100% honest answers. The employee could be worried about burning bridges or uncomfortable candidly sharing problems they faced. Your best bet is to make the interview as open-ended and safe for the departing employee as possible. The more honest feedback you receive, the more information you have to improve your company as a whole.
Reflect on who might best conduct the interview. If you don’t have an HR representative, choose someone removed from the departing employee’s team. They may feel more comfortable divulging details if the interviewer doesn’t work intimately with everyone involved.
As the months pass by, you’ll aggregate feedback and be able to paint a bigger picture of organizational strengths and areas of weakness.
If you think a departing employee feels intimidated by talking to someone in person, consider offering anonymous exit interviews online. You may open your company up to harsh criticism, but you may also be more likely to get honest feedback. Speak with another leader in your organization and decide what fits your organization best.
Once you’ve decided the process for your exit interview, aggregate the answers in a central place. As the months pass by, you’ll aggregate feedback and be able to paint a bigger picture of organizational strengths and areas of weakness.
7 Interview Questions You Need to Ask
- Why did you decide to leave this position?
- What led you to accept your new position?
- On a scale of 1 to 10, 1 being the least and 10 being the most, what number would you recommend this place of employment to a friend?
- Did the job align with your original expectations?
- Would you change the job description for the next person in your role? If so, how?
- What support or resources would have helped you accomplish your job better?
- What could have been done to keep you employed at our company?
Get the guide for everything you need to know about offboarding employees.
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.