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Looking Back at 2016: How We Improved the Justworks Product This Year

Posted December 28, 2016 by Jess Harvie in Product Lab
2016 has been a big year for everyone. And it’s been no different for us here on the Justworks team.

2016 has been a big year for everyone. And it’s been no different for us here on the Justworks team. We’ve been busy building new features and making improvements to make it easier for our customers to concentrate on the important stuff: running and growing their business.

In case you missed it, here’s a roundup of the things we did this year:

Benefits

New Benefits Center and Partners

We brought you a brand new benefits center and partnered with some pretty cool companies to bring employees a concierge-style health insurance experience.

  • Our beautiful new Benefits Center is designed to make it easy for your employees to manage their health insurance, 401(k) and other perks and benefits in one place.
  • Employees can now access their Aetna ID in their Justworks account.
  • We partnered with One Medical and Teladoc to give employees access to on-demand primary care. We also partnered with Health Advocate to better help you navigate the jungle that is health insurance. The best part? Membership to these services is free for all Justworks customers eligible for employer-paid health insurance.

New and Expanded Benefits

We created a simple, online process for companies to renew their health insurance. We also introduced billing that spreads insurance payments across multiple paychecks to reduce the financial burden on employees.

We also added a number of new benefits and expanded what we already offered:

  • We introduced Flexible Spending Accounts (FSA) to help employees spend smarter on healthcare costs.
  • We expanded our national health insurance offerings and introduced Health Network Only (HNO) plans for the DC area.
  • We increased flexibility around dental and vision so companies can now offer employees two types of plans.
  • We’re launching employee-paid life insurance, short-term disability and long-term disability insurances so employees can receive competitive rates when they buy their own insurances just for being members of Justworks. Look out for this one, it’s available from January 1st, 2017.

Payments and Payroll

Easier Payments

We made payday more useful by letting employees automatically split their paycheck between bank accounts and making paystubs easier to understand. Oh, and also...

  • We made it easier to record time for hourly employees with our timecard features for both admins and employees.
  • We built out our manual deduction feature to include disability payments, FSA and HSA payments and 457 deductions.
  • We gave our payments page a facelift so you can now record bonus payments made outside of Justworks (by physical check) directly in your account so we can process the taxes for you, without a fee.

Informational Resource Centers

We’ve made all things tax and compliance less scary by creating resource centers within the Justworks product. These resource centers cover specific issues like changes to the overtime rule, or specific time periods like preparing for end of year — all to arm our customers with information that helps them prepare accordingly.

HR Tools

We made it easier and more fun to take care of your team by adding some new HR tools, like:

Improved Customer Experience

Lastly, we changed the way we did a few things to make sure our customers were getting the best overall experience possible.

  • We created and held the first Justworks Customer Board.
  • We introduced a public changelog so you can see what we’ve been up to each week.
  • The Justworks product team had a Hack Week where we built new features solely focused on improving employee happiness.
  • We redesigned the Justblog!
  • Our product team now visits four customers a month to build and retain a strong feedback loop.
    • It’s been a big year; here’s to another one in 2017!

      This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.