Using Justworks to Access Mental Health Services: An Overview

Posted April 26, 2019 by Justworks in Product Lab
Did you know you can utilize Justworks to access mental health providers and services? In this post, we break down how benefits-eligible customers can do just that.

Many people deal with mental health issues. For people who access their health insurance through Justworks, there are plenty of ways to utilize our services to get the care you need.

Here, we’re giving a quick rundown of how to find mental health care providers, and some tips on how to pay for that care.

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How to Find Mental Health Care Providers

For many people looking to seek out some extra help from a psychiatrist, therapist, or counselor, one of the first steps is knowing how to find one of these providers. Many mental health providers, both psychologists and psychiatrists alike, don’t take any form of insurance. It can often be difficult to find a mental health specialist who takes insurance, or is in-network and currently taking on new patients. Here are a few ways:

1. Through Your Health Insurance Plan

Justworks benefits-eligible customers can use Aetna’s “Find a Doctor” tool to search specifically for in-network mental health providers, including counseling, Employee Assistance Program, mental health facilities, substance abuse treatment, psychiatrists, and others.

Here are the steps:

  1. Visit
  2. To search providers without creating a login on the site, select “Plan from an employer” under "Guests".
  3. Under "Continue as a guest", enter your zip code, adjust the search radius as needed, and click "Search."
  4. From the drop-down of networks under "Select a plan", you can select the network shown on the top right of your plan details. “Elect Choice EPO (Open Access)” and “Managed Choice POS (Open Access)" are some examples of networks, depending on the medical plan you’re enrolled in.
  5. Once you have selected the applicable network, click "Continue."
  6. From there, you can search for a specific provider, office, or specialty using the search bar, or you can search by a specific category under "Find what you need by category."

2. Ask Your Primary Care Doctor for a Referral

Your primary care doctor will generally be able to give you a referral to a psychiatrist or therapist who can help you with whatever mental health issues you’re dealing with. If you don’t have a primary care doctor, Justworks benefits-eligible customers also have access to One Medical — with more than 60 locations around the country. While One Medical can provide some mental health services, the doctors can also refer you to specialists.

3. Use an Employee Assistance Program

Justworks benefits-eligible customers have access to an Employee Assistance Program, or EAP, through Health Advocate. If you’re looking to test out whether therapy is right for you or only feel like you need help with something for a short period of time, you can get up to three free therapy/counseling sessions. For more information about the services offered by Health Advocate, visit our Help Center.

Bonus Tip: Get Recommendations from Your Network

Ask friends, family members, or other people you know if they can recommend a therapist or counselor. Most mental health providers ethically cannot treat someone who is a friend, colleague, family member, or close acquaintance of an existing patient. But often, people will know of a good therapist or doctor via a friend of a friend, or are able to ask their doctor for a list of fellow doctors/providers that they could recommend who are currently taking new patients.

You can also ask another mental health professional for their recommendation. Therapists or psychologists will often know of other good therapists who are currently taking on new patients. If someone isn’t taking on new patients, ask them if they can recommend someone else who is. Additionally, if you’re currently seeing a psychologist, but need or want to also see a psychiatrist, it’s often best to have your psychologist refer you to a psychiatrist they know and trust.

How to Pay for Mental Health Care

If you can’t find an in-network mental health professional who’s currently taking on new patients, there are some workarounds. When doctors don’t take any form of insurance or are out of network, the biggest barrier to seeking care is cost. It’s sometimes hard to fathom how you’d be able to afford to see a mental health professional on a regular basis without having some or all of it covered by insurance.

Here are a few tips for making that potentially more manageable:

  1. Use your FSA or HSA to pay for mental health care. If you’re paying out-of-pocket, one smart way to save is to use pre-tax dollars through your FSA or HSA. Be sure to check if the care you’re seeking is an eligible expense with your FSA or HSA provider.
  2. Negotiate the cost up front with the provider. Often, many doctors will offer a “sliding scale” policy for patients who have difficulty paying full price. Sliding scales operate based on a patient’s ability and means to pay.
  3. Submit for reimbursement.For out-of-network doctors, you can pay out of pocket and may be able to submit claims to get reimbursed through your health insurance provider. This will of course depend on your specific plan and what services are eligible for reimbursement, so make sure to read your plan details first.